Love these products, always brilliant quality and well received but the delivery this time was very poor and completely missed the recipients birthday, despite being ordered well in advance, with an earlier than needed delivery date.
I ordered the present to jubelee to my boyfriend with flowers in their big box, and he received only small box, no flowers, no bathrobe, no face towel
And the worth part that the company didnt answer my 3 emails and when I called them, they just told that will send me the email when they'd find out mistake. 3 days passed - nothing changed
Great beer, great flavours and great variety except two of them were flat!
I recently ordered the Leafs, Canadian & Buds Beer Gift Basket for an avid Toronto Maple Leafs fan and beer drinker. Sounded and looked like the perfect gift basket except the polar bear stuffed animal with the Leafs jersey on was omitted and substituted with a stuffed wolf and no Leafs jersey. Won't be ordering again.
HORRIBLE!! Boxes were crushed . When I called the company they would not send another and refused to refund my money. I will NEVER, NEVER use this company again.
very unhappy w/ service and the hospital - - our uncle was moved from icu, to rehab; when the delivery was received, apparently someone at front desk couldn't find him so they called next of kin and he didn't know the hospital procedures, so he said for the staff to enjoy the basket. and no one reached back out to us. we will not try this again.
Got this subscription for my dad as a Fathers Day present. Sounded great! Rare craft beers? All in.
So far he has received two shipments. The first one was Nickel Brook beers, and the second was Waterloo Brewing. Completely off the shelf beers, not rare or special in the slightest. I also paid extra for gourmet items to be sent too. Neither box has had them.
I also just received a 21$ invoice for the second month of shipping. What in the blue f*ck did the 120$ I spent go towards??? 25$ of beer and a card???? And now I have to pay for shipping on top of that?? It’s honestly complete bullsh*t. Assuming I get another invoice for the next month, that will be 160$ paid for 35$ of every day beer. Available off the shelf at any LCBO or Beer Store.
I literally could have got cardboard boxes and packaging from the dollar store, bought beer on my own, and had a better package for my dad each month. My money has been completely wasted. I’m actually disgusted that this is what they call a “Rare Beer” subscription. It’s a complete joke, and I will never be dealing with this company ever again.
Here is how to make this f*cking awful subscription box even SOMEWHAT worth the money :
-ALL shipping costs included
-Genuinely rare beer, not off the shelf bullsh*t
-1 or 2 FREE gourmet items included in base price
- actually SEND the product paid for
Or alternatively, lower the god damn price. I understand that as a business you are out to make money. But the profit margin on this subscription box is just f*cking despicable.
Again as a coles notes, complete waste of money and I absolutely despise this company. Don’t order this box.
Purchased here for the first time because it listed my basket as 2 day shipping. The day after it was supposed to arrive I received a tracking number from UPS! 4 days after that it showed up with rotting, stinking fruit, full of flies. I reached out and because there was no picture (it was sent to my mother, and I was not going to ask her to open the rotting, fly filled fruit container to take a photo- just told her to throw it out) there was no refund.
Buyer Beware. Never Again.
I cannot review the product as it was never delivered. I ordered on the 4th July and it hasn’t been delivered. When you call them, no one answers the phone. The worst service I have ever seen. Will never be ordering from hazeltons ever again. If you want your gift to be delivered and on time . Please don’t order from this place .
Custom Wine Gift Baskets
The balloon I bought with the wine gift was not delivered; that was very disappointing and tainted the excitement at the rest of the order for me.
Touts next-day service which doesn't actually exist, and explanation for delivery date is convoluted even after being able to select a next-day delivery date. And don't bother trying to get someone in customer service to answer any questions, when they finally answer they phone they can hardly give you any information and tell you to email instead, but no one responds to emails. DO NOT WASTE YOUR MONEY.
I would love to give 00 review. This company is unprofessional and the photos/ descriptions on the website are false. Customer service is a joke. THEY ARE A SCAM. DO NOT BUY FROM THEM!!!!!
I ordered a basket from this place for a friend it was NEVER delivered. I have sent emails for my money back since I haven’t received the service I paid for, asking them to either send another basket OR refund my money. Neither has occurred I will be calling my bank and claiming it as fraud. THIS PLACE IS A JOKE
I can not believe I just received a letter wanting to know how my purchase was.
I had ordered the “ Ultimate Salmon and Wine Gift Basket “ for my sisters 60th Birthday plus I added an extra bottle of wine to go with it.
I have been in a dispute with” Jane “ from customer service for the last week requesting a refund for $276.00
Now my sister received a basket with 5 bags of beef jerky and garlic salami and I was told that if the product was not available they would replace the products of the same or greater value. This I’m told after I complained 10 times through email.
Please explain to me how your company can justify this and get away with literally ripping people off .
I am once again requesting a full refund to my Visa .
I was never so embarrassed and mortified when my sister sent me the pictures- if I wanted to purchase dog treats I could have gone to a pet store or Walmart
Oh and a bag of almonds that said on the front of the package “ Awww Nuts.
My sister would never eat a piece of beef jerky in her life and thought it was a bad joke .
Hopefully I can get an answer as to which I have been trying to get a hold of customer service but they refuse to connect me.
I contacted Hazelton's a week ago with below email and no response. Just sent me an email asking for my review soooo here is the email that pretty well sumsl it up!
Well, I am sorry to say that I am extremely disappointed with the order I placed the other day.
The persons I sent the basket to advised me that when it arrived 5:30 pm they observed the delivery person remove the basket from the trunk of his CAR.
Why did he have a basket with perishables in the trunk of his car???? It should have been in a refrigerated vehicle or at the very least an air conditioned one!!! Maybe you should revisit who you are hiring for delivery because this is unacceptable.
Upon opening the basket they found that the tiny ice block was completely melted and warm, all the chocolate bars were melted to a liquid state, the strawberries were in a pool of chocolate mush, the cheese was a complete pile of goo – and completely inedible at that point, and of course the wine bottle felt as hot a soup to the touch. Should I go on???
I thought when I placed this order your company would be or a higher standard and not hire someone who has absolutely no idea how to manage not only delivering, but delivering those with perishables.
I realize there is a pandemic and things are busy but once again this was not acceptable for a delivery service to have perishables delivered in the trunk of a car in heat wave. I await your response as to how, why this happened and hopefully your company will revisit the delivery options you are using so someone else does not experience similar, but if you have him out on the road again doing the same thing today then I guess you should expect more persons receiving baskets with very poor results.
Although the gift basket was nice - and my aunt enjoyed it - it arrived damaged! The chocolates inside of it look like they had exploded and got on to some of the other stuff. Otherwise it was a good basket, but a little over priced and I wish they had paid more attention when shipping.
When package arrived, it was in such disarray. I don't know how it was put together. I had to try and assemble it together the best I could with the picture on your website which meant I had to open the package which I didn't want to do. For the price I paid, I expected it to be more careful with putting it all together. I could of went on pinterest or a youtube video and put it together like your facility had. I will not be ordering from this company again.
Two tiered strawberries arrived spoiled and damaged. Strawberries were inedible on arrival. Chocolate was melted, strawberries came in a damaged packaged and the strawberries seemed as if they were old. Asked for refund and was told the company does not give refunds. Will never purchase from here again
i paid for so many more product and not even half of them arrived with the box, plus they didn’t added the personal card.. so the gift didn’t even look like u put any effort on causing a decent surprise. if u want to pay a lot of money for something that looks cheap and sad this is your website, otherwise don’t even bother
I ordered a custom liquor basket with assorted other items. I specially chose two special cheese that weren’t cheap. When I saw the basket that arrived Yorkvilles had arbitrarily selected something else instead without asking me or getting in touch. I was very disappointed in the cost of the basket and then their inability to follow through with what I had ordered. Will not order again with them.
The gift basket arrived in very poor condition. It was obvious that it had been shipped from quite a distance in a very hot environment. This was very disappointing. I had thought I was ordering from a locatiion near Pheonix, Arizona but apparently the gift basket was shipped from a location in Conneticut all the way to Scottsdale, Arizona.
It arrived late, ruined the event!!! All the fruits and cake are rotten! They should have given the refund back to me
The quality was very good and the shipping was next day! Thank you!!!