I ordered the Rustic Garden Rose Bouquet, with a 30th birthday-themed balloon, and a card to be delivered to a loved one for her birthday (who lives locally in New York City). The package never arrived to the intended recipient (despite living in a building with a 24 hour concierge) and I have had a terrible experience getting support with this. New York Blooms asked me to contact the delivery company - LaserShip - directly (even though this is their partner). I called and wrote to LaserShip who have yet to respond over a week later (despite claiming a 72-hour response time). It is very upsetting because this was for a special occasion and there has been no effort from either New York Blooms or LaserShip to support or rectify the situation. Approach with caution if you are sending for a special occasion to a loved one.
If you want to be embarrassed order this item. Very tiny with very few flowers. Macaroons packaged in plastic and look very cheap. I would never order from here again.
The cake was not chocolate truffle. I ordered a 9 inch cake and got a very small chocolate cake. The customet support was not helpful at all. The substitution was a lesser value and does not taste good. Total waste of money.
Kindly asked to ensure that the anthurium was well in stock and in shape and pink to send it to me as I needed that one in my decor! Without any communication they just sent something completely different, a tiny weak orchid purple and said they can definitely do so as per their T&C. Very disappointing to not at least try to communicate with the customer especially when you have high expectations and paid extra $$ for same day shipping. Do not recommend to order there, you will likely be disappointed
No note as to where delivery was left
It was not excatly same what was shown in the picture
I ordered an apple pie, bottle of wine, and some cheddar cheese to be delivered. Paid the expedite charge to get it there next business day. It arrived two days later, and whoever packed it put the wine bottle directly on top of the pie, crushing one side of it (sent a photo of it) I addressed this with their customer service, and was treated like i was wrong. After multiple emails back and forth, I was given a refund for 1/2 of the cheese cost..$12.. they did not acknowledge the lousy packing, and charging me for overnight that didn’t happen. This is a company that doesn’t want repeat customers.
This delivery arrived two days earlier than I had selected and was thrown from the delivery truck onto the recipients porch - luckily they were home to receive and the glass bottle of champagne inside did not break.
The flowers delivered were squished / dying and were bright orange and hot pink with no eucalyptus vs. the photo while ordering that showed eucalyptus and pastel coloured roses. SUPER disappointing experience and I was embarrassed to have these flowers delivered to this person.
Title says it all. Received a refund for the flowers and strawberries. Never using this company again.
They did not deliver the bottle of prosecco that comes with the order. You cannot even reach them on the phone. I sent them an email and when they were communicating with me they asked for pictures (my friend did not take pictures when she received the order). We went back and forth before Yorkvilles decided that yes I was right. It's not like I would ever fraud a company as such however they were insinuating. I asked them to send me tracking when they shipped the bottle and they did not. Luckily my friend told me she had received it. No apology or acknowledgement at all from the company.
Great job. No problems
The macaroon flower combo box was nothing like how it was shown on the website, with no macaroons inside ! very disappointed and it was a birthday. I had submitted a complain for a refund on the same a week back and haven't heard back since.
the petals were wilted sadly. It served its purpose - brought a smile to her face. But for what it cost - I was slightly embarrassed when I saw the drab flowers. Also it looked nothing like the photo online.
The gift never arrived to my friend’s house and customer service with NY Blooms is abysmal. DO NOT RECOMMEND.
I purchased a gift basket for my sister-in-law several weeks ago, which should have been delivered July 10th. After several conversations with Diane in customer service I was told that my package cannot be delivered and I am not entitled to a refund. Save yourself the headache and buy off a company that cares about paying customers.
I rarely write a negative review however I am this time. I had such high hopes for your goodie basket I ordered for my boyfriends bday. I paid an extra $30 for chocolate covered strawberries, a pineapple and red grapes. I also requested gluten free. The basket was delivered to him 3 days late the choc strawberries were inedible, there wasn't a pineapple or grapes and it had shortbread in it. I paid hugely for the basket and am so disappointed. Needless, to say I won't be ordering again in the future. I'm sorry for this public review however your customer service e-address bounced my initial private review back to me.
I DIDNT RECIEVE MY CHOCOLATES THE FLOWERS WERE DEAD AND SMELLED LIKE VINEGAR...THE WINE WAS DECENT AND MY LIQUOR CAME BUT AS FAR AS THE FLOWERS AND CHOCOLATE A DISAPPOINTMENT AT BEST.
I will never order flowers from this site again, it was my first and last time. What arrived looked nothing like the picture (way uglier) and all of the flowers were dead/wilted. I ended up getting a refund because it was so bad. Terrible.
This is the second basket I have ordered from here with almost half the items completely different from what I had ordered. I ordered a custom basket with various cheeses (hand selected) and a bottle of Prosecco. The bottle of Prosecco and one of the cheeses were included. The other 3 cheeses I chose were replaced with 1 different cheese, 1 package of pepperettes, and 1 package of smoked salmon. It wasn’t even replaced with all cheeses, which is what the recipient loves and why I ordered it.
The last basket I ordered had gourmet candies replaced with ones you get at a convenience store.
The basket was also delivered a day late.
Will not be ordering from here again.
We had not heard from our recipient re: the fruit basket. He said so that’s what that was! He said on July 15 he received a delivery of a bag with mold, liquid and what appeared to be veggies, fruit or flowers. There was no cold packaging and there was no card. It did have a basket. He threw it right in the trash. I immediately contacted Customer Service. After three emails requesting more information, I was told the company policy is no pics, no intervention on behalf of the company. We live in OH and had no pics. So we are out $81.06. But to make the situation more disgusting, the company left a voicemail saying the company had come to a resolution with me! How sad is that? So he got a mess to throw away for $81.00 and the company left the impression we were given a refund. The Customer Service Rep, Levine, hung up on me. There position isn’t I should have seen on the website to mail it overnight, and I should have taken pics. Because the company’s name ends in .ca, I thought it was in California. CA to AZ is 4 hours. I had no idea it would be on a truck for 5 days. I asked if they could send something with our note on it. The answer: without pics there is nothing they can do. My recommendation is to shop Harry & David or Cheryl’s Cookies or any company that will stand behind their product. We are out $81.00 and our friend had nothing. Buyer beware!! DO NOT USE THIS COMPANY!
The flowers were not only dead, but smelled and the chocolates were melted. Too long of shipping in high heat conditions. NOT HAPPY!!!
My friend hates pink. I ordered this purple bouquet for my friends birthday, it arrived a day late and looked nothing like the photo - ALL pink roses. No orchids, no little daisies, they used spray roses, etc. Not even the leaves were the same. NY Blooms wouldn’t do anything about it either. Will never order from them again.
The order was delivered on time and we believe the packaging was appropriate,however, the product arrived damaged and was not consumable. I contacted both Yorkvilles and FedEx, neither has gotten back to me.
I was not pleased with the service at NY blooms. There is a deadline for next day delivery that is at 12:30 but it does not state the deadline is EST. Accordingly, I placed an order for the next day at 9:31AM PST, which wasn’t delivered when I originally planned because of this. Further, when speaking with a representative, I felt like I was talking to a robot because she literally would just repeat herself without considered the context I was adding. Very poor customer service.
Sent my brother a gift basket for his wedding. Canpar attempted to deliver and was not successful. Phone number was provided to them for them to call when attempting to deliver but that didn’t happen. I was a little nervous about the package being misplaced as the note left by canpar did not indicate next steps. I phoned canpar and emailed them, and was finally able to get someone to ensure the package was left at a secure pick up location. Took a lot of effort on my end. My gift basket was also supposed to include chocolate covered blueberries and not chocolate covered cranberries. I should have been consulted for an substitutions made since people could have food aversions.