Unfortunately the gift arrived damaged , water had soaked everything ! The champagne was not what had been requested and no ballon which had been paid for as an extra ! We were highly disappointed with this gift and complained to no avail ! Wasn’t even offered a solution or refund as the champagne I chose cost more ! We won’t be using this company again !
I was largely excited to have the opportunity to potentially find European beers that could be made available here in Ca, but these beers are as good as what you could find at Bevmo. For these prices, I would say you would have a better time going to a local brewery.
Don’t waste your money!
My order arrived over a month early in spite of my selected delivery date. It was so early my recipient did not receive the order. I contacted customer service and never heard back. Extremely disappointed in terrible service and would not recommend.
I ordered the birthday beer basket and they sent Tostitos chips, salsa, and some coronas. It didn’t include anything that the basket shown in the picture had. The basket didn’t even arrive with the birthday teddy bear. I also paid extra for a tiramisu cake and it was never delivered. I am very unsatisfied with the service and I will NEVER order from here again. The customer service agent that I was emailing back and forth with just stopped emailing me when I expressed my concerns. This company is very unprofessional. The least they could do is resend the basket and send the cake since they are so anti refunds. I told the customer service agent that I would like to speak to a manager or the owner and I never got a response.
Thought I was ordering a mystery bundle on Texas beers.
Package arrived 6 days late. Box was crushed, water spilled out (I guess from flowers) flowers wilted and cake smashed. The problem is how the product is packaged - loosely in a box that is too large for the items included. I’ve never used this vendor and when I asked about the product I was told I should have ordered express next day delivery and no customer credit or even regret was expressed. It seems with so many delivery options in a competitive space Hazeltons should have offered a different response to a first time customer.
My son got the wrong order. Which I had emailed, & texted & sent a pic.
4 days (!!!) late my sister got a delivery of cheap chocolate and a cheap vine instead of dipped strawberries and champagne. The excuse was..substitution policy.
Although the recipient enjoyed the basket I had picked specific extra items to be included and they were not. There were substitutes but they were not what I would have picked for the recipient. I wish I would have been contacted and given a choice if my items were going to be substituted if I still wanted them included or if I could have picked other items that would have been available.
Unfortunately when the box arrived it was very damaged. The wooden box where the product was in was broken. Some of the smaller food boxes were also damaged. Very disappointed, we were excited to send my sister in the USA a gift package from Canada. Also the packaged arrived 4 days after the delivery date.
I paid for an upgraded Prosecco which wasn’t sent. The muffins were a week old and stale. When I notified customer service they asked me to send photos. This was a gift! I’m not asking the recipient to take photos. Buyer beware!
We had an employee in our company suffer the loss of his mom. We sent he and his family a fruit basket and all the fruit was delivered rotten. When emailing the company, they indicated there is nothing they can do about it. We did not receive what we ordered.
I selected your website because it indicated, even with Covid 19 , that the basket would be delivered ( or what I thought I read) within 48 hours. It took a week,. In additions, certain items were perishable , melted, and some other items were crumbly ( cookies(. Will look elsewhere next time
The Pretty Boy BroCrate
Ordered this for my sister's birthday, and she really enjoyed it! The macaroons I'm particular were delicious!
I am told that everything was delicious, but the package had been bashed around (despite having been marked fragile) and my mother's birthday muffins and brownies ended up being toppings for ice cream. What a shame!
My flowers arrived destroyed. They refused to take any responsibility for it. They said it was my fault bc I picked the wrong shipped method when they actually never told me or informed me which one to pick and the put the fragile sticker on the wrong side of the box. They were rude and ruined a special life event.
Really upset with customer service. Order wasnt delivered in time esp when it was ordered way in advance.
Absolutely did not meet my expectations and the customer service was pathetic. I’d go so far as to call this a fraud. what I received was absolutely nothing like what was advertised. Deceptive marketing; tone deaf and unapologetic customer service and delayed delivery. Never ever order from here.
Ordered from London (UK), next delivery for very pleased US colleagues in New York.
My last review I clicked on 1 star and it registered 5 stars! I would be cautious ordering from this company. My order looked like nothing described and lots of substitutions! For $92 I expected more.. i will never order from them again! Customer service ignored my dissatisfaction and simply stated I agreed to the terms/conditions which allows substitutes. I can accept a few substitutes but not the entire look of the gift! I wish I could post a photo to show others..
The delivery was a day late, missing choc covered strawberries and sent not what was ordered with rotten bananas. Very disappointed.
Gift basket was received by the recipient a full week after courier delivery confirmation date! The actual product was satisfactory but be prepared for protracted delivery times. Had I known in advance this gift basket was shipping by FedEx from outside the city of delivery I would have chosen another, more local service provider. Too bad, as the products shown by this company look to be good quality and make for very attractive gift baskets. Would recommend this outfit but not for anything time-sensitive.
The online process for ordering was fine, but it delivered on the wrong date and I paid extra for a specific flower and pot and they packed succulents instead without any notice (if I was informed I would have adjusted the options)