The product did not include items as described. It was delivered 3 days before scheduled delivery. Never order any perishable item from this website, they deliver it in very bad condition and then recall their policies if you ask for a refund
I ordered the Rustic Meat & Cheese Gift Crate, which shows two large pieces of cheese, a large sausage and some other sticks of meat. He loves all of those things. Unfortunately, he received 4 small pieces of smoked salmon and one small package of cheese. I have known him a long time and have never heard him express his love of smoked salmon. It looked as if I had sent him a thoughtless present and that made me angry. When I inquired I was told that I had to send a picture of the crate. Well, my parents do not have a computer and are 3000 kilometers away, so that doesn't work. That made me angry too. I was informed by email that, in the fine print, they are allowed to substitute as long as it is the same monetary value. That also made me angry. I wasn't nice about it and I admit that, but I was disappointed that a gift that cost $133.00 wasn't remotely what I ordered. Maybe the Rustic Meat & Cheese Crate should have been listed as "Out of Stock". I suppose they were worried that they wouldn't get their sale. Whatever.. As they say, fool me once, shame on you! Fool me twice, shame on me. I won't be back for another walloping.
The products were great delivered on time. Good quality products too. I ordered the column o to 5 extrasfor30. A d only chose 3,but still was30$. That was my decision, but think the web could be more explicit in directions and order clarity.
I ordered this well in advance for Father’s Day, so when I received it before Father’s Day, and it had 2 of the actual product I ordered, and the rest was substituted for similar product (which it was not) I was upset. And I received a broken box. When I emailed to ask what can be done, I was told nothing, as it’s in their substitution policy, but they’ll replace the box. My problem is 1) you had a month to make sure you had the product in for my order, 2) I ordered beers from Europe countries, and you send me miller.... that’s not similar product! And the customer service to help you, is atrocious. A basic, too bad attitude. I will NEVER suggest this for anyone else. You literally ruined my husbands Father’s Day gift!
While the basket (Ironically I ordered a serving tray) arrived as scheduled, there were so many substitutions it hardly resembled my initial order....and certainly was not reflective of the price paid. Half the fruit was bad, the substitutes were of the lowest of quality, the cheese was rotten in two of three types ordered. Thankfully the wine was wrapped properly, but of the two bottles, one was a substitute from original order. I can only postulate this may be done to stretch and ensure the largest profit margins. And while I realize there is a disclaimer warning of possible need to substitute, to experience that half the order was subbed out, a call to confirm in proceeding with the order would not be unreasonable. I personally never order online again, though I am happy for others who had excellent service; but what I received was not close to what I ordered, expected or had paid for. Lesson learned.
The cupcakes weren't the flavour chosen and were squashed. Otherwise delivery arrived as promised.
I have never received the strawberries, not even the plate though I got charged.
Order this Woof to Drink as a gift for my mom who loves dog as would get a kick out of the dog drinking wine. The entire gift basket was different then advertised. Although they say in the terms and conditions that they can substitute any items in if they run out, literally nothing that was advertised in the basket I ordered was actually in what was received AND they did not ship the dog. The dog was the whole point of the order. For over $100 you can certainly get much more value and accuracy and respect from another company.
This was NOT what I ordered. Cup cakes were chocolate not strawberry as requested. I specifically requested a green jute bag and got a basket. I was not asked if the various changes were agreeable. I would have expected to be asked . I shòuld be provided with a list of actual shipped items. Dissapointed.
We did not get the correctextra items that we ordered and items were mixed in the wrong baskets and the blue cheese blew up all over the one box so we can't even use the crate .
I ordered the Snuggle Bug Baby Girl Gift Basket which was suppose to come with a Wooden muskoka chair with bunny shaped back rest. Instead it came in a wicker basket, no chair. I had also ordered 2 items to be embroidered on a large bear and this as well, was not done, which I paid for. They stated their production department replaced them with the closest available alternatives at the time, which to me seemed incomparable. I was very disappointed. If the recipient of the basket had not sent me a picture thanking for the basket, I would never have known the order they received was not what I ordered.
The goodies were terrific, but the crate was broken when it arrived. I assume that was a shipping issue, but I bought it for the crate opening experience and my pops had to fight with it to get it open.
My son in Australia said they were delicious however the gift got there 3 days too late.
I order a beer a year and one other thing. It was a pain to order it, also it was for a bday party. Only the beer came and the other part came later so that was point less. I would never come and order from this site again. I told family and friends about this site and a few were going to order for Father’s Day but they all changed minds once I told them what happened. Also it took days for emails and when u ask to speak to someone no one calls. Never again.
I ordered a basket and it didn't show up. If this is important to you, go with another company.
Basket looked fantastic on the website (I never got to see the actual basket). Whole website had nice options and nicely laid out. Liked that I could select the wine. Delivery took longer than I expected.
Thank you for giving me an opportunity to comment. Please see below from the point when the order was placed.
• Online chat was very impressive before placing an order but once the order was placed no one bother to respond, although site was showing “we are online”
• I received an email after placing an order that due to system error, my card was charged for an extra amount (without telling me how much it was). I responded to your accounting department that overpayment will be sorted out later buy kindly deliver the order on 04 Jun but I didn’t get any feedback till today.
• Your accounting department asked me to provide them all my credit card details via email, which should not be the case as these days’ high level secured institutions are not safe so not sure how strong your email system is that communication cannot be hacked.
• As of today I did not see refund of single cents, which was over charged.
• I was forced to call but that service is even worst as I called (international) more than 10 times with no luck and when I able to speak, your representative took more than 15 minutes to get my details. You can imagine cost of any international call and I’m sure I spend at least half of the cakes cost on calling you to get refund of unknown amount.
• With all these hassles mentioned above Canpar Express did another marvelous job and left the parcel outside directly in sun without bothering themselves either to call receiver or ring the doorbell. So you can imagine the delicacy and shape of cakes can’t be remaining when they were exposed to heat directly.
In short very bad experience with Hazelton’s and now I will look for another service provide in future.
All rotten and smelly. Worst service and product, waste of money and time. Nothing as advertised or promised.
Order a cake with a stuffed toy for delivery as a surprise gift. The cake was delivered but the stuffed toy was missing even though I paid extra separately for the toy. As it was a gift for relatives in Canada, I couldn't have asked recipient to take pictures before opening- it was for kids obviously they just opened it to see what's inside. How else could anyone tell what was missing. On complaining Hazelton wanted pictures of the package as received as it was 'policy' and they couldn't do anything otherwise. Hazelton's sent it so they should take full responsibility and know what was dispatched and what wasn't like every other gift delivery service out there as I have used many around the world. So disappointed, money wasted and the kids didn't even get their toy.
I ordered 3 items. The cake was all rotten and scrambled in the box and there was not any message on the cake. The flowers were not even fresh and have already changed their colors and smell.These both items went straight to the trash as it was not hygienic and against the FDA rules and regulations.
I have tried to complain on call (800-367-1890) but the customer care did not treat us well and ask us to send an email. We would like to have full refund on this order as it is not only about delivery but the product and service we received.
What a Scam! Worst customer service I've ever had! So disgraceful how they steal peoples money. I bet this review gets deleted because it's not a good review, BUT Its the truth. Please prove me wrong and don't take this one review down and falsely alter the perception of their customer's reviews
I will never order something again with this Company...
I chose the "Customize your basket option" and they replaced EVERYTHING I chose. I also PAID ADDITIONAL within the "customizing option" so I could get specific items and still everything was replaced. I WOULD NEVER EVER EVER RECOMMEND THIS PLACE!!!
I received three baskets from my kids for this mother's day and this one was my favorite among them. Nothing can beat a fantastic coffee hamper. Will definitely recommend.
I can confidently say this was one of the best mothers day gift I got for mom and she would agree too. The hamper had nice packaging and looked marvelous. Mom loves all fancy and flashy stuff, so was chuffed with the hamper. The chocolate and champagne were delicious. I would highly recommend this hamper.