Order a gift basket for a friend in Mexico City. The item that was ordered wasn't in any way the value of what was received. I reached out to customer service and they said they have a tught to substitute products if not available. Then in that case make it equivalent in price. You don't pay $150 for $30 of dollar tree items.
The basket arrived with broken glass and melted chocolate covered strawberries. The company refused to send new strawberries because they recommend you spend $100 to have it shipped over night. Just do Edible Arrangements! This was a huge disappointment and their customer service was lacking. Do not buy!
Ordered this for my friends 30th birthday, however the cake was flipped and falling apart, strawberries were crushed, and flowers were also smashed. Very disappointed.
Although the basket was impressive, I had specifically added my grandaughter's two favourite cheeses and some specialty foods into the basket to make her self-isolated birthday a bit more special, and unfortunately all of the specific items I had added were supplemented with other items that she was not very fond of - so the intended impact of the basket was totally lost. Additionally, I wasn't contacted to see if specific supplements could have been added instead of things I know she wouldn't like, nor was I notified by the company that these items were being supplemented. Had the items made it into the basket, I would have given a 5 star rating as the basic products in the basket were rated top notch, and the delivery time was perfect!
Items missing from gift basket, I ordered a magazine to be put in the gift basket, and it never arrived with the basket
Have me dead flowers that weren’t the ones I ordered and took days to get back to me. I will never use this service in my life again
Items were missing and customer service did absolutely nothing. I submitted photos of basket as requested and was told they would do nothing when I asked for missing items to be sent to recipient or at the very least a partial refund for what was left out of the basket! I'd give a 0 star rating if that was an option. Nasty customer service rep.
I ordered this cake many weeks in advance. Because if the Covid 19 the recipient was required to return to this country (UK) very quickly. I asked the company three weeks in advance if delivery if they would refund and they said no. I asked if they would deliver to the same address but change the name of the recipient and change the balloon from Birthday to Thank You. They agreed and indeed e-mailed me to say they had agreed. On delivery day the instructions remained the same, no changes were made and the cake still had the name of the person who had left and still had a Happy Birthday on the balloon. I was furious and e-mailed them to say so. Their reply was not at all apologetic or helpful. I have bought a cake from here before and was very happy with it but will never buy one again. Customer services are disgraceful.
I purchased “Reason to Celebrate Plant and Champagne Gift”. Unfortunately, the succulents are all dead and the glass are all broken. I hoped that they send me a replacement product or a refund but they said this is UPS delivery’s fault. 💔😭
We have never recieved a shipment on time. No one we talk to when calling has any clue what is going on. It is a terrible subscription that I want canceled.
Good luck to anyone else who spends a ton of money with this company only to never get what they paid for and get abandoned by customer service!
The cupcakes were tossed all over the place and a total mess (icing everywhere). Also, they were hard and not fresh at all. The flowers were wilting. Customer service basically said 'sorry not sorry' - so disappointing to surprise someone and it's such poor quality. I would never recommend this to anyone wanting a special moment and experience.
Although the basket was nicely put together, the wines given were completely wrong. I understand substitutes but this was a clear mistake. After talking to customer service, whom seemed to be willing to fix their mistake, I was told they were allowed to put whatever they want in the basket and this was my fault for not reading the fine print. So read the fine print and don’t bother choosing or upgrading wines. Absolutely horrible customer service. I’ve chosen another company since.
Decided to use Yorkvilles to send a housewarming gift of a couple of bottles of wine to some friends in Connecticut.
Took the option to pay extra to upgrade the standard offer to a French Bordeau and a French Chardonnay.
Delivery was great, on time and with regular tracking updates. All good.
Then, when our friends sent us a thank you email with photos, we realised that both wines had been substituted out for a Napa Valley cabernet sauvignon and a Californian chardonnay respectively.
Nothing against Californian or other New World wines, but why offer European wines at an additional cost when you can't deliver?
When I raised it with their customer services, they just quoted their terms and conditions back at me. Basically, the response was 'we are allowed to substitute out any items we want to, so long as we say that they are of an equal or higher value, so suck it up'
Won't be using these guys again. Shame.
Basket delivered was lovely and much appreciated by the recipient. However they left out the extra fruit that I ordered. There was no offer of substitution, or refund of money I paid for the fruit, or explanation, it was just left out. When I advised them and sent photo proof it was left out, they would only offer me a credit. They stated they could not refund my money because of their terms and conditions. The terms and conditions they sent me all involved me being in fault in some way and didn't apply to my situation. I would not deal with this company again, however nice the gift basket.
Out of 7 beers, 2 were the same, and 3 of them were IPA's. I wouldn't recommend, unless the person likes IPA's.
the basket was lovely but unfortunately was delivered to an observant family on the Sabbath
Flowers and champagne without the bottle of champagne. They forgot I guess with all stuff that goin on. Still not a way to run a business if you can't get one order correct. The cake was delivered upside down and the plant was crushed in a box from delivery. None of these issue are covered unless you pay extra for shipment that less than two days. More money for same delivery issue no thank you. On top of that delivered on the wrong day. Couldn't get worst!
I am currently in the process of attempting to be refunded for my order. Due to the carrier that was chosen, my daughter did not receive the order I sent her as a surprise on time. I had paid extra for it to be delivered by 10:30am on Friday to her direct address, which it was instead sent to an access point that was closed. She did not receive the order until Monday. The chocolate covered strawberries were molded and had caused the entire basket to smell like decay. The flowers were withered and the teddy bear, which was supposed to have a graduation cap and gown, had nothing special. I am not pleased with the quality of the items I received or the service.
Save yourself embarrassment and don't order this. We ordered 21 baskets and since I ordered one myself I know what actually came in the basket. Ugh. The key thing is that the wine upgrade was NOT included, so the extra $48 paid for the upgrade was wasted and there was the added embarrassment. Now getting the refund being a hassle. Terrible quality. Terrible service. Don't bother. This review is going to do to other sites too.
I ordered a wine box and orchid for a present. My friend received the box of wine which was all broken, and the orchid was dead and put into a cheap planter. I’m extremely disappointed and angry and want my money back! The wine she received was red and I requested white. The company will not issue a refund and has yet to apologize for their poor customer service! DO NOT ORDER FEOM THIS COMPANY!!
I’m giving 3 stars only because they managed to deliver the order on time during COVID. however, the item I ordered was not what got delivered. I can understand that maybe they didn’t have what I requested, but I wasn’t even given an option to choose something else for the order. The customer service sucks.
I paid for 2 lots of cupcakes and only received
One, no macaroons in the box as advertisec and delivered on the wrong day!
My order was for 25 chocolate covered strawberries with a stuffed animal.... What was delivered was just a box of chocolates no stuffed animal... And the card was with a message that I didn't write along with somebody else's name on it... When I contacted their customer service... They told me they have the right to substitute items if what I ordered was not available... Not only was I not informed of this they offered nothing to compensate for the fact there was no stuffed animal and the card was totally wrong... Not even an apology... So I paid $116 to have a box of chocolate delivered with a card that wasn't even written by me nor my name on it... I totally strangers name.... Absolutely ridiculous... I understand that mistakes happen and even substitutions may need to be made... But to get absolutely nothing to compensate is unheard of I would never recommend this company to anybody
They replaced every item that I ordered for a cheaper one. Not all items that was in the picture was included. I email a picture of what I received and they wrote me back that it’s normal because they run out of the same so they put different thing. I paid $100 for something that looks like $20. Extremely disappointed & will never order from them again!!