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Reviews

Based on 11389 reviews
67%
(7625)
26%
(2923)
3%
(368)
1%
(87)
3%
(386)
Hoping for a better experience next month

Signed up for Beer of the month club.
Received my first shipment. Though it would contain 4 different beers not all the same and 2 of the 4 cans were damaged.
Cute packaging though. Arrived on time

DON'T go by the picture

Sent this as a wedding surprise for my nephew whose in the military. When I asked if he received it, he didn't want to make me feel bad but I did receive a picture of the FOUR not 10-12 dipped strawberries as mentioned and not in very good condition, which had to be thrown away. I have reached out to the company 3 times already and keep getting email responses that they are looking into this. NOT happy and would not recommend this company and don't plan on using them in the future!

Delivered 2 days early

As I said in a previous email I was very disappointed that my gift basket was delivered on the wrong day. Luckily it was not stolen.

Great basket

The delivery was speedy and the basket was good although the sweet I added as an add on was not the correct one.

Disappointed

I purchased this gift basket as a gift for my sister and I was really excited for her to receive it. Two weeks after ordering the basket, I hadn't heard anything from the company so I reached out to them about when the basket would be delivered. They told me that the contents in the basket were out of stock and I could select a new basket or wait until the contents were restocked. A week later I was told that the contents were back in stock and that the basket would be delivered the following week. On Friday of the following week, I reached out to the company again because the basket still hadn't been delivered. I finally received a shipping notification (over three weeks after I ordered the basket). The basket arrived today and the contents look nothing like what I bought. I ordered Canadian sparkling wine and a french champagne was sent instead. The plush moose was replaced with something that resembles a dog. Overall, I am very disappointed with my experience with this company.

Beware Wrong Items Due to Stock

Buyer Beware I purchased this Chocolate covered strawberries with the apple basket strictly because of the presentation of the basket. Received a cheap woven basket instead, also ordered gouda cheese and was given spiced havarti. When I inquired with customer service I was told it was more important that they got the order out in time opposed to the correct items. They do not tell you when something is out of stock and will tell you there are no refunds after they take your money and give you items you don't want. The delivery time was set from 9 am to 5 pm for businesses with no options to receive earlier. This is very difficult to send to someone at work when their shift is 8-4. The delivery shipped at 9am and arrived at 3pm but the customer cannot get any tracking information in between.

Would not order from this company again.

HORRIBLE

I would give zero stars if that was an option. I ordered $500 worth of stuff for my Dad's 50th Birthday on August 5th and received it on the delivery date (Aug 20) near 9:30 pm. That was not the issue. The struggle faced was that the packages were,
a) left on the curbside (300m away from the front door) so no one realized anything had arrived until the next morning
b) Pineapples, apples and flowers inside were either rotten, bruised, withered or dying.
c) Missing items in the basket
When I emailed to complain not only was I told that it is not their issue, they refused to do anything. Forcing me to contact the dispute department at my bank which allowed me to get my money back as what I received was NOTHING like what I was promised. Would not recommend this company there are so many better delivery services out there that don't ruin special moments.

Very upset and disappointed.

I have used your services in the past but have never been disappointed.
Please see the attached image of the cake and the condition in which it was delivered to my mother on her birthday.
It is utterly disappointing and appalling to send a gift for someone trusting that it will reach to the person in an acceptable condition.

I am very upset emotionally and distraught by this and feels like I have made a mistake and no way my mum deserves to get a gift in this condition.
To the facts every time I have used your services has been great. What was different this time is the attached e-mail from a company called Canpar who I assume you outsourced the delivery job to.
My brother Karan who lives on that address told me that the delivery truck was a normal truck(Non Refrigerated) extremely appalling once again.

I don’t know what to say but these services have completely ruined the occasion and my emotions that were meant to be with that gift.

Eagerly waiting for your reply.

Sorry no options to add image but I had sent those in my email earlier.

Birthday Crate

Was wonderful! My husband was so impressed!!

Not satisfactory

My order was delivered however it did not include the cupcakes I added for kids. It was very disappointing.

Delivery of dead flowers for 50th birthday

We placed an expensive order from Australia for our friend's milestone birthday. We were shocked to learn that the long stem roses were delivered dead. We did not realise that the 5- day delivery service offered meant the flowers would be transported without any water and would be dead on arrival. I suggest you either do not offer this delivery option or find a way of ensuring they are alive on arrival. We were refused refund and offered replacement but the damage was done. We are very disappointed and will never use your company again.

Unauthorized substitution

Basket that was delivered was not Love by Chocolate. It was a completely different basket with completely different items than the ones that were supposed to be delivered. When I complained Customer Service said their terms and conditions allowed them to make substitutions without consulting the person ordering to have a delivery. Customer Service refuses to refund the purchase or take the untouched basket back or take the basket back and deliver the correct one.

Thanks for ruining the birthday of a leukemia patient in hospital.

So much for Customer Service. There was none.

Spoiled Cake

The wrapping of the cake was very beautiful but when I opened it, the cake it was completely spoiled and when I asked for a replacement, they asked me to pay the delivery charges.

What You See Is Not What You Get

I understand that given different countries sometimes companies have to put substitute items, that's not a problem for me. The problem for me was that they just left a bunch of items out, like the basket, mug and other essential parts of the package. It's embarrassing to deliver such a lacklustre gift to a loved one.

AVOID

Horrible customer service. Their website was not clear on delivery in Montreal. My package was delivered several days late. I was told they could not deliver the basket on the chosen date, yet it was available for me to choose an option. Secondly, I kept having to email customer service to be kept in the loop, which is ridiculous. Last but not least, I have written THREE emails to their customer service, with zero response. They take your money, and cannot even take the time to write a response to me. Do not purchase from them!! They do not believe in good customer service. I didn't request a refund, I just wanted a response from them and they couldn't even bother with something as simple as that. Would give them zero stars if I could.

HORRIBLE

Horrible customer service. Their website was not clear on delivery in Montreal. My package was delivered several days late. I was told they could not deliver the basket on the chosen date, yet it was available for me to choose an option. Secondly, I kept having to email customer service to be kept in the loop, which is ridiculous. Last but not least, I have written THREE emails to their customer service, with zero response. They take your money, and cannot even take the time to write a response to me. Do not purchase from them!! They do not believe in good customer service. I didn't request a refund, I just wanted a response from them and they couldn't even bother with something as simple as that. Would give them zero stars if I could.

Poor

Worst experience ever. I didn’t even get what I ordered. The cake i got was smelly and destroyed. No proper customer service. Never recommend to anyone.

Poor product quality and delivery

Disappointing product quality (stale nuts and cigars) and poor delivery (cheesecake & cheeses melted and inedible) at high price for gift basket

Completely Unsatisfied, Won't use this service again.

Our son is in recovery at a sober living home. For His Birthday, my husband d and I wanted to send him something because he isn't near family and we weren't able to visit.
After some searching and reading reviews, I decided to use Hazeltons as they offered me the chance to pick exactly what I wanted in a basket.
Our entire order with taxes and shipping cost about $130CAD.
When my son recieved his "basket" it was packed in a box, not wrapped, and NONE of the items they sent were what I actually ordered, and the cake looked like a toddler had a cake smash!
The response I received was oh sorry about the cake we can give you a $30 credit.... at no point during the purchase or checkout process was there any kind of prompt that they could change my entire order that I spent over an hour hand selecting, or I wouldn't have bothered. If I had wanted a box of random items, I would have chosen that. So now I'm supposed to be happy with a credit and pay over 20 bucks AGAIN to ship a new cake?
Thoroughly unimpressed with my purchase and the lack of a sensible resolution. Be warned, they can change your order at will, so don't expect what you ordered.
The "substitutions" were a joke. A $14 singing balloon that didnt sing and looked just like the dollar store balloon we got two years ago on his birthday. The Birthday bear who was wearing a "happy Birthday" sweater wasn't replaced by the other birthday option, it was replaced with a husky dog.... the birthday card we paid $5 for wasn't sent just a little paper with our message on it, but they threw in some kind of chocolates instead of the over $20 of items they didnt send. They switched out the cheese for something he hated, so basically we spent money on a cheap balloon and some chocolates. What a lot to show for over a hundred dollars.

Item was not what was pictured

I ordered champagne and chocolate covered strawberries but received champagne and truffles instead. I tried calling to discuss it with someone but was on hold for 22 minutes. I finally gave up. I will probably not order from Hazelton's again, sadly.

Ordered this got something completely different

I ordered this lovely wine holder and paid to have it delivered to my friend for her birthday, when she texted me thanking me for the candle holder I was of course shocked, I emailed customer service and was met with garbage excuses that in their fine print they can just change your gifts out without consulting you. Now I can’t return the item as it was a gift and cost nearly 50$ to ship. Not only is the item not what I wanted but it’s hideous. So embarrassing that I wasn’t even notified of the change nor was I met with adequate customer service. They are actually ignoring me still, however have sent me a request to review an item I NEVER RECEIVED. Very upset and will never be using their services again.

A bit disappointed

The website is not clear about actual delivery date.
The helium balloon purchased to accompany the gift basket was almost flat.
Customer service did not get back to me as requested.
The recipients did not give anymore feedback as a courtesy.

you are deceptive- your products are NOT KOSHER

I just got a gift basket with clear non- kosher products! This company lies! If you order from them- their products are not all kosher- in their gift baskets. They are misleading- which is horrible!!

N happy

The items I ordered we not shipped a replacement of chocolates was not what I ordered I should have been contacted to change or cancel my order I will not be using them again

Thank you for your amazing baskets :)
One think i would recommend is. I would recommend knocking on the doors first before leaving gifts/baskets on the porches and if you need to leave it please insure that it is not in the sun.

Thank you so much