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Hover Behavior Example for subcategories Whether you prefer New World wine or Old World wine, red wine or white, Monthly Sommelier has the perfect club for every wine enthusiast. Sourced from some of the best vineyards and wineries across the world, our wine clubs are an experience worth relishing.
Sourced from across the globe, our New World Wine subscription comes with every note a wine connoisseur could dream of. With its signature richness and velvety smooth texture, our wines are the perfect indulgence. Choose from our weekly, semi-monthly, or monthly subscriptions to find the one that is just right for you.
Created from fresh grapes from a single year’s harvest, vintage wines often boast quality and robustness like no other. Our favourite Vintage Wine Subscription brings together the best of vintages from the Old World and New World to bring you wines that have been cultivated in stellar temperatures and weather conditions.
Last updated: June 6, 2026
Monthly Sommelier USA takes care in preparing and coordinating wine gift orders so they are presented appropriately and delivered where eligible. This policy explains how damaged, missing, delayed, undeliverable, substituted, alcohol-restricted, customized, or otherwise disputed orders are reviewed.
Because Monthly Sommelier USA offers wine gifts, Build Your Own Wine Gift options, Monthly Sommelier Selections, Signature Wine Plans, Corporate Signature Plans, and related wine gifting services, eligibility for a refund, replacement, credit, re-delivery, or other resolution depends on the order condition, delivery outcome, product type, customization, alcohol-related requirements, recipient availability, and supporting documentation.
Monthly Sommelier USA reviews refund, replacement, credit, and delivery issue requests on a case-by-case basis. Submission of a request does not guarantee a refund, replacement, credit, cancellation, or other resolution.
If an order arrives damaged, defective, or missing items, the issue must be reported by the purchaser or recipient within the applicable timeframe:
Clear photos of the damaged item, gift packaging, shipping or delivery packaging, and any affected components may be required so customer support can properly assess the issue.
Once the required information is received, customer support will review the claim. Where appropriate, Monthly Sommelier USA may offer a replacement, store credit, partial refund, full refund, re-delivery, or another resolution at its discretion based on the order condition, delivery outcome, product type, and supporting documentation.
Refunds, replacements, credits, or other resolutions may not be available in the following situations:
Substitutions made in accordance with our substitution standards are not considered defects when the overall selection style, value, and intent of the gift are maintained.
Many Monthly Sommelier USA orders are prepared for a specific purchaser, recipient, delivery date, address, occasion, or wine preference. In addition, orders may include alcohol, customized selections, fragile items, time-sensitive components, or items that cannot be reused or resold.
As a result:
If an order cannot be delivered due to purchaser or recipient circumstances, re-delivery or re-shipping may be offered at the purchaser’s expense where available.
For offices, institutions, apartments, hotels, condominiums, gated communities, hospitals, managed properties, and similar locations, delivery may be completed at a reception desk, mailroom, concierge, security desk, front desk, loading area, delivery room, or another location accepted by the building, courier, or delivery provider.
Monthly Sommelier USA is not responsible for delays or failed delivery attempts caused by building access limitations, security procedures, front desk policies, restricted delivery areas, unavailable recipients, incorrect suite or unit information, or internal building handling after delivery has been completed.
Monthly Sommelier USA offers wine gifts and related alcohol-containing products where permitted. Orders containing wine or alcohol may be subject to additional delivery requirements, including adult signature, age verification, identification, recipient availability, or local delivery restrictions.
By placing an order containing wine or alcohol, the purchaser represents that they are legally permitted to purchase alcohol and that the recipient is legally permitted to receive alcohol at the delivery location.
Orders may be refused, cancelled, delayed, modified, or deemed undeliverable if alcohol delivery requirements cannot be satisfied, including failed age verification, lack of required identification, recipient unavailability, delivery location restrictions, or other legal or operational limitations.
Refunds, replacements, credits, re-delivery, or re-shipping may not be available where delivery fails because alcohol delivery requirements were not met.
Wine availability can change due to inventory, vintage changes, supplier availability, fulfillment location, delivery timing, product restrictions, or other operational factors. Substitutions may be made when necessary.
When substitutions are made, Monthly Sommelier USA aims to maintain the overall selection style, value, and intent of the gift. Substituted wines, vintages, labels, packaging, pairing items, or presentation materials may differ from product photos or descriptions.
Substitutions made in accordance with this policy are not considered damaged, defective, incorrect, or missing items solely because they differ from the original product image, vintage, label, or component shown online.
Customized orders may include Build Your Own Wine Gift selections, recipient preferences, wine direction, personalized messages, corporate gifting instructions, delivery notes, or other order-specific details.
Monthly Sommelier USA uses customer preferences to guide order preparation, but specific wines, vintages, labels, packaging, components, or delivery outcomes are not guaranteed unless expressly confirmed in writing by Monthly Sommelier USA.
Signature Wine Plans are prepaid recurring wine gift experiences over a defined period. Once a plan cycle, shipment, delivery, or fulfillment step has begun, changes, cancellations, refunds, credits, or substitutions requested by the customer may not be available.
Orders begin processing shortly after payment is submitted. Customers should contact Monthly Sommelier USA promptly if an address correction, recipient update, delivery change, cancellation, gift-message change, or other order update is needed.
Monthly Sommelier USA offers same-day wine gift delivery in eligible LA, NYC, and Northern Jersey locations where available. Same-day delivery eligibility depends on recipient address, product selection, order timing, local delivery capacity, and applicable alcohol delivery requirements.
Same-day delivery dates, delivery windows, and arrival estimates are not guaranteed unless expressly confirmed in writing by Monthly Sommelier USA. Delays may occur due to weather, traffic, courier availability, building access, recipient unavailability, age verification, order volume, or circumstances outside our reasonable control.
Same-day delivery orders may not be eligible for cancellation, refund, credit, or change once preparation, fulfillment, or delivery coordination has begun.
Monthly Sommelier USA is not responsible for refunds, replacements, credits, delays, failed delivery attempts, non-delivery, or service interruptions caused by circumstances beyond our reasonable control.
These circumstances may include weather, traffic, carrier or courier disruptions, public emergencies, natural disasters, building access restrictions, recipient unavailability, incorrect or incomplete delivery information, legal restrictions, alcohol delivery limitations, supplier issues, inventory changes, technology interruptions, or other force majeure events.
To report an order issue, please contact Monthly Sommelier USA through the support widget or support methods available on this website. You may also call (888) 294-7210 for customer support.
When contacting us about a refund, replacement, or delivery issue, please include:
Monthly Sommelier USA will review refund, replacement, credit, re-delivery, and delivery issue requests based on available information, order history, product type, delivery status, documentation, courier or fulfillment information, alcohol-related requirements, and applicable policy terms.
Where appropriate, Monthly Sommelier USA may offer a replacement, store credit, partial refund, full refund, re-delivery, re-shipping, or another resolution at its discretion. The type and amount of any resolution may vary based on the specific circumstances of the order.
For assistance with an order, delivery issue, refund request, replacement request, or product concern, please contact Monthly Sommelier USA through the support widget or other contact methods listed on this website.
For order status updates, customers may use the order tracking widget. Additional delivery-related questions may also be answered on the FAQ or Delivery Areas pages.
You may also call Monthly Sommelier USA at (888) 294-7210 for customer support.