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Help Center

FAQ

Placing an Order

Can I fully customize an order?

Can I add a personal message to my order?

Will my gift basket look exactly like the one in the photo?

Can I place an order even if I'm not in Toronto/New York?

Can I place an order for several baskets under on one order?

How can I pay for my order?

What if I do not want to input my credit card number through the Internet to place an order?

How far in advance do I need to place an order?

Should I add fruit, cheese, cake and flowers to my order?

What information is included with the delivery in addition to the basket itself?

Why do you need the recipient's phone number?

Can we include our company’s promotional material to your baskets?

How long will the gourmet foods in my gift basket stay fresh?

What else do I need to know about placing my order online?

What is your "substitution policy"?

Can I cancel my order?

Can I purchase a basket in-store?

How does it work?

What Type of wine can I expect?

How much wine will I receive?

When should I expect each month’s supply?

Delivery Methods & Shipping

Where do you deliver to?

Do you offer international delivery?

What does "local delivery" mean?

What is the difference between hand-delivery and shipping?

What if the recipient is not home/unavailable at the time of delivery?

What happens if my package needs to be re-delivered?

Can I ship a package to a P.O. Box?

Can I change or correct an address?

How quickly can my order be delivered?

What time will my order be delivered?

Can I choose a specific time for delivery?

Can you ship to multiple locations?

Do you deliver on weekends?

Do you deliver Before or After Hours?

Why wasn't my order delivered directly?

Why was my order delivered "late"?

Do you deliver to hospitals and funeral homes?

My package arrived damaged, what do I do?

Can I cancel a shipment?

Refunds & Returns

Can I get a refund?

What is your Return Policy?

How do I cancel my order?

My basket arrived damaged – what do I do?

Method of Payments

How can I pay for my order?

Why will the website will not accept my payment?

What payment options are available?

Can I place an order for another person?

Can I place my order over the phone?

I’m located quite far from you,

I’d like to cancel my subscription with the Monthly Sommelier, are there any prolonged commitments?

Other

I have a question that is not included in your FAQ, where can I find the answer?